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ICS BPO understands that Customer Service should be the engine that helps you reach your goals.

That's why we've dramatically expanded our services portfolio. From ICS Inbound to ICS Outbound, ICS BPO Services helps enhance customer satisfaction and ensures increased customer loyalty while you gain in quality, efficiency and cost effectiveness. By doing this we not only create a satisfied customer bases, but also add value to your organizational output.

As a specialist, ICS BPO has demonstrated immense success in delivering innovative and value added business process management services across the customer lifecycle. We offer a comprehensive suite of customer relationship management services by integrating Telephonic support, eCRM, Unified Messaging, Call Tracking and IVR (Interactive Voice Response)through a combination of deep domain knowledge, strategic alliances and internal competencies backed by the right technology.

Our processes aid you in better utilization of time, money and resources. After all, we have extensive skill and experience in providing various services to grow innovators. What drives us is our global culture of absolute quality in every project we do, along with integrity and accountability at all times. Supported by a skilled and highly motivated team of experts, ICS BPO (India) offers a wide array of Inbound and outbound telemarketing services – enabling companies to generate leads and acquire new customers.

Our BPO service can help your business by

  • Exploring new sectors and markets in a cost-effective manner
  • Supporting the business with 24-hour customer support service
  • Enhancing the performance, efficiency and cost-effectiveness of customer management and associated technical support functions